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Can you share a time when you had to change how you explained something technical to people who aren’t tech-savvy?
The person asking the question wants to know if you can simplify tech talk and adjust based on who you’re speaking to. They want to see if you’re good at reading the room and making tech stuff understandable for everyone.
- Use simple language and avoid technical jargon when communicating with non-technical stakeholders.
- Provide context and explain the importance of the technical concept to the stakeholder's objectives.
- Incorporate analogies and visual aids to make complex ideas more relatable.
- Encourage questions and be patient in addressing them to ensure understanding.
- Highlight the practical implications of the technical concept for the stakeholder.
- Avoid using complex technical terms or jargon that could confuse the stakeholders.
- Don't assume that stakeholders have a baseline understanding of technical concepts.
- Avoid talking down to stakeholders or being dismissive of their questions.
- Don't ignore feedback or non-verbal cues that indicate misunderstanding.
- Avoid giving examples where communication was ineffective or led to confusion.
Sample Answer 1
During a project, I had to present the technical details of a new feature to our marketing team, who had limited technical knowledge. To ensure effective communication, I adapted my approach by using simple language, analogies, and visual aids to explain the concept. I also encouraged questions and made sure to address any misunderstandings. The marketing team appreciated my efforts, and they were able to understand the feature's benefits and incorporate it into their promotional materials.
Sample Answer 2
I once had to explain the potential impact of a technical issue to our client, who was not well-versed in software development. To communicate effectively, I adjusted my communication style by avoiding technical jargon and focusing on the issue's practical implications for their business. I used clear examples and visuals to illustrate my points, and I made sure to answer any questions they had. By adapting my communication style, I was able to help the client understand the issue and its potential impact, which allowed us to collaboratively develop a plan to address the problem.