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Can you share a time when you had to work with a challenging team member? What steps did you take to address the situation?
The interviewer is interested in seeing how you handle working with challenging personalities, manage conflicts professionally, and keep a good working atmosphere.
- Focus on collaboration and effective communication within the team.
- Address conflicts or misunderstandings early and with empathy.
- Identify and understand the root cause of any issues with the difficult team member.
- Avoid speaking negatively about the difficult team member or blaming them entirely for the situation. Refrain from suggesting that you were unable to handle the situation or find a resolution.
Sample Answer 1
In a previous project, I had a team member who was frequently late in delivering their assigned tasks. This affected our overall progress and deadlines. Instead of getting upset, I approached them privately to understand the reason for the delays. They were struggling with some personal issues and felt overwhelmed. I offered my support and suggested breaking tasks into smaller, manageable parts. This approach helped them get back on track, and our teamwork improved significantly.
Sample Answer 2
I once worked with a colleague who had strong opinions and often disagreed with the rest of the team. To handle the situation, I made an effort to listen to their perspective and find common ground. I encouraged open and respectful discussions where everyone could express their thoughts. By fostering a collaborative environment, we were able to reach a consensus on various issues and make better decisions as a team.