Principal Software Engineer

Can you share a time when you had to change how you explained something technical to people who aren’t tech-savvy?

The person asking the question wants to know if you can simplify tech talk and adjust based on who you’re speaking to. They want to see if you’re good at reading the room and making tech stuff understandable for everyone.

Do:

Clearly explain how you tailored your communication to suit non-technical stakeholders.
Use real-life examples where you effectively translated complex technical concepts into simple language.
Mention using analogies, visual aids, or practical examples to clarify your points.
Highlight your adaptability and empathy toward understanding the audience's perspective.
Show that your communication led to a positive outcome, such as stakeholders understanding the project better, making informed decisions, or collaborating effectively.

Don't:

Avoid using overly technical jargon that the audience would not understand.
Don't suggest that you struggled to communicate effectively or were unwilling to adapt your style.
Don't give an example where stakeholders were left confused or unsatisfied.
Avoid blaming the stakeholders for not understanding, instead focus on how you helped them.

Sample Answer 1

During a large-scale project involving multiple teams, I needed to explain the technical infrastructure changes to our executive board. Recognizing their non-technical backgrounds, I avoided industry jargon and instead likened the infrastructure changes to a city's road network, explaining how the new setup would ease 'traffic' and improve efficiency. I also used diagrams to visually represent the changes. This approach helped them grasp the significance of the changes, enabling them to make informed decisions regarding project priorities.

Sample Answer 2

In a situation where various department heads needed an understanding of a complex AI algorithm our teams developed, I scheduled a workshop. I broke down the algorithm's process using simple analogies related to everyday tasks and used flowcharts to demonstrate data flow stages. This interactive session allowed stakeholders from HR, marketing, and sales to ask questions and engage with the content, leading to a shared vision for utilizing the AI tool.

Sample Answer 3

When presenting a cross-departmental software update, I had to ensure my explanations resonated with both technical and non-technical teams. I achieved this by preparing a presentation that included both technical specs for the engineers and simplified, outcome-focused explanations for non-technical managers. Using success metrics and case studies from pilot tests, I was able to show the value and expected impact of the update across the board, securing buy-in from all parties.