Staff Software Engineer

Can you share a time when you had to change how you explained something technical to people who aren’t tech-savvy?

The person asking the question wants to know if you can simplify tech talk and adjust based on who you’re speaking to. They want to see if you’re good at reading the room and making tech stuff understandable for everyone.

Do:

Emphasize the importance of adapting communication to fit the audience, showcasing your ability to assess the level of technical knowledge and adjust accordingly.
Discuss how you've used visual aids, analogies, or simplified language to bridge the gap between technical and non-technical stakeholders.
Highlight collaboration and provide examples where effective communication led to successful project outcomes or team alignment.
Show your understanding of the business impact by focusing on practical aspects and benefits of the technical concepts you were explaining.
Mention any follow-up steps you took to ensure understanding and satisfaction among the non-technical stakeholders.

Don't:

Avoid suggesting any difficulty or lack of willingness to adapt your communication style.
Do not describe an instance where stakeholders were left confused or unsatisfied.
Avoid using overly technical language in your response, as it might not be understood by a wide range of audiences.

Sample Answer 1

During a project where I was leading a cross-functional team, I had to communicate the benefits and implementation of a new system architecture to both our finance and operations departments. I used visuals and analogies relating the architecture's impact on the business workflow and potential cost savings, which helped everyone understand the importance without delving deep into technical jargon. This approach facilitated easier decision-making and full team buy-in.

Sample Answer 2

In my role, I once presented the security implications of a new platform to the executive team. Recognizing that the audience had limited technical background, I avoided jargon and used real-life analogies, like comparing layers of security to layers of locks on a door. I ensured to highlight the business benefits, such as safeguarding customer trust and reducing the risk of financial loss, which resonated well with the stakeholders. Our session ended with positive feedback and alignment on the next steps.

Sample Answer 3

I was tasked with explaining a complex data migration strategy to our client’s board members, who were not technically inclined. I prepared a presentation that converted complex technical details into simple visuals and business metrics they cared about. This not only helped them understand the necessity and safety of the migration but also secured their confidence and approval of the project's execution.