Tech Lead

Can you share a time when you had to change how you explained something technical to people who aren’t tech-savvy?

The person asking the question wants to know if you can simplify tech talk and adjust based on who you’re speaking to. They want to see if you’re good at reading the room and making tech stuff understandable for everyone.

Do:

Use clear and simple language to convey the main ideas.
Incorporate analogies to relate technical concepts to everyday experiences or familiar terms.
Utilize visual aids such as diagrams, charts, or slides to support your explanation.
Encourage stakeholders to ask questions and provide feedback to ensure understanding.
Be patient and open-minded to the different levels of understanding among stakeholders.
Focus on the business impact or benefits of the technical concept, rather than the technical details themselves.
Tailor the depth of technical explanation based on the stakeholder's role and needs.

Don't:

Avoid using complex technical jargon that the audience may not understand.
Don't assume the stakeholders' level of understanding without clarification.
Avoid overwhelming stakeholders with unnecessary technical details.
Don't be dismissive or frustrated if stakeholders struggle to understand.
Avoid a one-size-fits-all approach; not all stakeholders will have the same level of technical proficiency.
Avoid neglecting to check for understanding throughout the discussion.

Sample Answer 1

During a project, I had to present the technical details of a new feature to our marketing team, who had limited technical knowledge. To ensure effective communication, I adapted my approach by using simple language, analogies, and visual aids to explain the concept. I also encouraged questions and made sure to address any misunderstandings. The marketing team appreciated my efforts, and they were able to understand the feature's benefits and incorporate it into their promotional materials.

Sample Answer 2

I once had to explain the potential impact of a technical issue to our client, who was not well-versed in software development. To communicate effectively, I adjusted my communication style by avoiding technical jargon and focusing on the issue's practical implications for their business. I used clear examples and visuals to illustrate my points, and I made sure to answer any questions they had. By adapting my communication style, I was able to help the client understand the issue and its potential impact, which allowed us to collaboratively develop a plan to address the problem.